Questions and answers.
What agencies usually ask before they start. Question not here? Ask it on a demo.
Getting started
How long does onboarding take?
Usually 7–14 days: we set up the account, connect your channels and funnels, and migrate your data.
My team lives in Excel and WhatsApp. Will they switch to a system?
We don't take WhatsApp or Telegram away: messages still come in, they just land in the system on their own now. The part they hate disappears: OCR does the manual retyping. Funnels look like their channels, so they adopt it without resistance.
Can we bring our data from spreadsheets or another CRM?
Yes, it is part of onboarding. We move candidates, employers and documents over from your spreadsheets or the CRM you use now, so the team does not start from an empty system.
What do we need to run Sync?
Just a browser: Chrome, Firefox, Safari or Edge. There is nothing to install, and the light or dark theme follows your device.
Which languages does Sync speak?
The app is in Polish, Ukrainian, English, Russian and Spanish. Public job and offer pages for candidates also have a Russian version.
How do we see Sync before buying?
Book a demo: 20 minutes live on your own data, with your lead sources, your funnel and one of your passports through OCR. After that you can take 14 days free.
Features
Which channels can we connect?
Instagram, Meta Lead Ads, Telegram, WhatsApp and job forms. Each funnel takes one channel of each type and as many job forms as you like. There is also Google Calendar for tasks and Zadarma for calls.
How many funnels and leads can we have?
As many as you need. Unlimited funnels, no lead caps, all at one price: Sync has a single plan.
What does the AI agent do?
It greets every new lead in chat and runs the first interview in your tone, with your questions. It writes the answers into the candidate card, and once it has everything it hands the lead to a manager and sends a notification. One agent per funnel, around the clock.
How does passport OCR work?
Attach a passport scan or a PDF: the system reads the data and builds the candidate card in a few seconds. It also checks whether that person is already in your base.
Can our partners work in Sync?
Yes. Freelance recruiters and partner agencies get access to your job openings and orders, add their own candidates, and see their statuses and their own payouts in real time. They do not see the rest of your system.
Does Sync handle the money?
Yes. When a candidate starts work, the system creates the receivable from the employer and the payout for the partner on its own. You see who owes you and whom you owe, without spreadsheets.
Data and security
Is our data safe?
Yes. Data is stored in the European Union and encrypted in transit. Every agency is fully isolated: no one outside your organization sees your candidates or settlements. Access within the team is governed by roles and permissions you set yourself.
Where exactly is the data?
In Stockholm: that is where the database and the files are. Passport scans sit in private storage and open only through short-lived links, and everything is encrypted in transit and at rest.
Can we see who changed what?
Yes. Changes are logged: who changed what, and when. Each role on the team sees only the modules you open to it, and that is checked on every request.
A candidate asks us to delete their data. How does that work?
They can file a request on our data deletion page, without an account, and get a reference number that shows its status. How long candidate data is kept is up to your agency.
What happens to our data if we leave?
After the contract ends you have 30 days to export your data. Then we delete or anonymise it, except what the law requires us to keep.
Pricing and billing
Is there a free trial?
Yes, 14 days, and no card is needed. After the trial, access continues on a paid subscription.
Who do we pay for?
Every active user on your account, each month. The minimum is 3: with fewer active users, we bill for 3.
How do we add someone mid-month?
Add them in the system and pay online only for the days left in the period. Their access opens as soon as the payment goes through.
Someone left the team. What about billing?
Switch off their access. This month's fee does not go down, but you can give the freed seat to someone else until the period ends.
How can we pay?
By card through our payment provider, or by bank transfer against an invoice. Invoices arrive electronically, monthly in advance. Agencies registered in Ukraine pay in hryvnia by transfer.
Do prices include VAT?
No, all prices are net. Clients in Poland add 23% VAT, EU VAT payers are reverse-charged (0%), and clients outside the EU pay 0%.
What currency is the invoice in?
Złoty, euro or hryvnia, as agreed when the contract is signed. The currency does not change within a billing period.
Can we cancel at any time?
Yes. There is no minimum term and no penalty: cancel in the app or by email, and access lasts until the end of the paid period. We do not refund a period that has started, and a charge made in error is refunded within 14 days.
Can the price change?
Only with at least 30 days' notice, and you can end the contract before the new price applies. Periods already paid for are not affected.
See Sync on your own data
Your account in 2 minutes, a working system in 15.