Terms of Service for Electronic Services — Sync Recruiting CRM

Last updated: 2026-07-01 Version: 1.0
The Polish version of this document is the original and legally binding one. This English version is an informational translation.

Service Provider: Vadym Klius — a natural person conducting sole proprietorship business activity, registered in CEIDG (the Polish Central Registration and Information on Business). NIP: 5223057985, REGON: 522352462, electronic delivery address (e-Doręczenia): AE:PL-94907-58696-CJJRC-23. Registered office and correspondence address: ul. Erazma Ciołka 25 lok. 50, 01-445 Warsaw, Mazowieckie Voivodeship, Poland.

§1. General provisions and definitions

  1. These Terms of Service set out the rules for providing services by electronic means within the Sync Recruiting CRM platform and are issued pursuant to Article 8(1)(1) of the Act of 18 July 2002 on providing services by electronic means (hereinafter: "the E-Services Act").
  2. Service Provider: Vadym Klius — a natural person conducting sole proprietorship business activity, registered in the Central Registration and Information on Business (CEIDG), with its principal place of business at ul. Erazma Ciołka 25 lok. 50, 01-445 Warsaw, Mazowieckie Voivodeship, Poland (registered office and correspondence address); NIP: 5223057985, REGON: 522352462, electronic delivery address (e-Doręczenia): AE:PL-94907-58696-CJJRC-23, e-mail: vadym.klius@gmail.com (temporary address) — hereinafter: "Sync" or the "Service Provider".
  3. Definitions:
    • Application / Service — software provided under a SaaS model available at https://app.syncrecruiting.app, together with the website available at https://syncrecruiting.app, used to manage recruitment processes and relationships with candidates and clients.
    • Service Recipient / Client — an entrepreneur using the Application under an agreement; in particular a recruitment agency or a temporary employment agency.
    • User — a natural person to whom the Client has granted access to the Application (e.g. a recruiter, an administrator of the Client's account).
    • Account — the Client's dedicated space within the Application (tenant), secured with a login and password.
    • Candidate — a person whose data the Client processes in the Application as part of its own processes.
    • Subscription — the periodic fee for access to the Application.
    • Agreement — the agreement for the provision of services by electronic means concluded between Sync and the Client under these Terms of Service.
    • DPA — the Data Processing Agreement.
    • GDPR — Regulation (EU) 2016/679.
  4. The Terms of Service are made available free of charge before the Agreement is concluded, in a manner that allows them to be obtained, reproduced and stored.

§2. Type and scope of services provided

  1. Sync provides, by electronic means, access to the Application under a SaaS (Software as a Service) model, comprising in particular the following modules:
    • candidate database — maintaining a candidate database and managing their data;
    • vacancies — managing job offers;
    • orders — managing recruitment orders from employers;
    • pipelines / leads — managing recruitment processes (stages, statuses, leads);
    • tasks — planning and tracking tasks;
    • notifications — messages and reminders within processes;
    • partners — managing relationships with partners;
    • finances — handling billing data and terms of cooperation;
    • employer database — managing the data of the Client's employers and clients.
  2. The scope of features may vary depending on the selected plan. A detailed description of features and plans is available in the Service or in the offer.
  3. Sync also provides free services consisting of making available the content of the Service, the contact form, and — where offered — a demo version and a newsletter.

§3. Technical requirements

  1. Using the Application requires:
    • a device with access to the Internet;
    • a current version of a web browser (Chrome, Firefox, Safari, Edge) with JavaScript and cookies enabled;
    • an active e-mail account.
  2. Sync is not liable for technical problems arising from the Client's failure to meet the above requirements.

§4. Conclusion of the Agreement, registration and trial period

  1. The Agreement is concluded by registering an Account and accepting the Terms of Service and the DPA, or by concluding a separate written agreement.
  2. During registration, the Client provides the required data and submits a declaration accepting the Terms of Service. Failure to accept prevents conclusion of the Agreement.
  3. The Client declares that the person carrying out the registration is authorised to represent the Client and to incur obligations on its behalf.
  4. Sync may make available a free trial period of limited duration and scope. Upon its expiry, access to the Application requires purchasing a Subscription. Sync may change or withdraw the terms of the trial period.

§5. Account, users and access rules

  1. The Client manages Users' access to the Account, grants and revokes permissions, and is responsible for the actions of its Users as for its own.
  2. The Client is obliged to ensure the confidentiality of login credentials and to promptly notify Sync of any suspected unauthorised access.
  3. Sharing a single User's access among multiple persons in order to circumvent the per-user billing rules is prohibited.

§6. Payments and Subscription

  1. Use of the Application is subject to a fee in accordance with the selected plan. The base rate is 99 PLN net per active User per month, unless the offer provides otherwise.
  2. The Subscription is billed in monthly cycles in advance. Sync issues invoices electronically, to which the Client consents.
  3. Payment is made via a payment operator or by bank transfer within the deadline indicated on the invoice.
  4. In the event of a payment delay, Sync may — after a prior notice and setting an additional 7-day deadline — suspend access to the Account until the amount due is settled. Suspension does not release the Client from the obligation to pay for the period covered by the Agreement.
  5. A change in prices does not apply to billing periods already paid for. The Client will be informed of any price change at least 30 days in advance, with the right to terminate the Agreement before the change takes effect.

§7. Service Recipient's obligations and prohibition of unlawful content

  1. The Client is subject to a prohibition on providing content of an unlawful nature (Article 8(3)(2)(b) of the E-Services Act).
  2. The Client undertakes to use the Application in accordance with the law, the Terms of Service and good practice, in particular to:
    • enter into the Application only data for which it has a valid legal basis for processing (including candidate data);
    • fulfil the obligations of a data controller towards candidates (the information obligation, handling of data subjects' rights);
    • not enter special categories of data (Article 9 GDPR) without a separate, valid legal basis;
    • not use the Application to send unsolicited commercial information in breach of the law;
    • not infringe the rights of third parties or post unlawful content.
  3. The Client bears sole responsibility for the legality, correctness and currency of the data entered into the Application. Sync does not verify or monitor the content of the data entered by the Client.
  4. Upon receiving an official notice or reliable information about the unlawful nature of the data, Sync may disable access to such data in accordance with Article 14 of the E-Services Act, without incurring liability towards the Client on that account.

§8. Protection of personal data and entrustment of processing

  1. The rules for processing data in respect of which Sync is the controller are set out in the Privacy Policy.
  2. With regard to the data entered by the Client into the Application (including Candidate data), the controller is the Client, and Sync acts as a processor within the meaning of Article 28 GDPR. The terms of this entrustment are set out in the Data Processing Agreement (DPA), which the Client accepts together with these Terms of Service and which forms an integral part of the Agreement.
  3. The Client declares that it is entitled to entrust Sync with the processing of data to the extent arising from the use of the Application.

§9. Service availability, maintenance and support

  1. Sync makes efforts to ensure that the Application is available continuously.
  2. Sync may carry out technical breaks and maintenance work, where possible during off-peak hours, informing of planned breaks in advance.
  3. Sync is not liable for interruptions arising from causes beyond its control (force majeure, failures of infrastructure providers, actions of third parties, causes attributable to the Client).
  4. Technical support is provided within the scope and through the channels indicated in the Service or in the offer.

§10. Liability

  1. The Agreement is of a B2B nature (between entrepreneurs).
  2. To the extent permitted by law:
    • Sync's liability towards the Client under the Agreement is limited to the amount of fees paid by the Client in the 12 months preceding the event;
    • Sync is not liable for lost profits, loss of data caused by the Client or third parties, or for indirect damage;
    • the above limitations do not apply to damage caused intentionally or in other cases in which limitation of liability is absolutely impermissible.
  3. Sync is not liable for the consequences of recruitment decisions made by the Client on the basis of the data or features of the Application.
  4. The Client undertakes to release Sync from liability (recourse) in respect of third-party claims arising from the Client's breach of the law or the Terms of Service, including the unlawful processing of data entered into the Application — to the extent permitted by law.

§11. Intellectual property

  1. The Application, its code, interface, trademarks, logos and other elements are the property of Sync or its licensors and are protected by law.
  2. Sync grants the Client a non-exclusive, non-transferable licence to use the Application solely within the scope and for the term of the Agreement. Copying, decompiling, resale or making the Application available to third parties beyond the scope of the Agreement is prohibited.
  3. Data entered by the Client remains the property / under the control of the Client. Sync does not acquire any rights to it beyond the extent necessary to provide the services.

§12. Confidentiality

The Parties undertake to keep confidential the confidential information of the other Party obtained in connection with the Agreement, for the term of the Agreement and for 3 years after its termination, excluding information that is publicly available or the disclosure of which is required by law.

§13. Term and termination of the Agreement, data export and deletion

  1. The Agreement is concluded for an indefinite term, with automatic renewal of the subscription period.
  2. The Client may terminate the Agreement effective at the end of the current billing period by cancelling in the Application panel or by a declaration sent by e-mail.
  3. Sync may terminate the Agreement for important reasons (including a material breach of the Terms of Service, payment arrears, use of the Application contrary to law), after a prior notice where possible.
  4. Upon termination of the Agreement, the Client has the right to export its data within 30 days. After this period, Sync deletes or anonymises the Client's and Candidates' data, subject to data that Sync is obliged to retain under the law. Details are set out in the DPA.

§14. Complaints

  1. Complaints regarding the services may be submitted to the e-mail address vadym.klius@gmail.com.
  2. A complaint should include the Client's details, a description of the problem and the request.
  3. Sync considers a complaint within 14 days of its receipt and informs the Client of the outcome by electronic means.

§15. Amendments to the Terms of Service

  1. Sync may amend the Terms of Service for important reasons (changes in the law, in the scope of services, technical or security considerations).
  2. The Client will be informed of any amendment by electronic means or through a message in the Application at least 14 days in advance.
  3. Failure to terminate the Agreement before the amendments take effect constitutes acceptance thereof. In the event of non-acceptance, the Client may terminate the Agreement under the rules set out in §13.

§16. Final provisions

  1. The governing law is Polish law. In matters not regulated herein, the provisions of the Civil Code, the E-Services Act, the GDPR and other applicable statutes apply.
  2. Any disputes shall be resolved by the court having jurisdiction over Sync's registered office — this applies to B2B relationships.
  3. If any provision of the Terms of Service proves to be invalid, the remaining provisions remain in force.
  4. To entrepreneurs who are natural persons conducting sole proprietorship business activity (JDG), concluding an agreement directly connected with their business activity where the agreement is not of a professional nature for them, selected consumer-protection provisions apply (including those on prohibited clauses and the right of withdrawal). The provisions of these Terms of Service that limit the rights of such persons apply to them only to the extent permitted by law.
  5. The appendices to the Terms of Service are: the Privacy Policy, the Data Processing Agreement (DPA), the Cookie Policy and the description of plans / price list.
  6. The Terms of Service enter into force on 2026-07-01.